Home computing guide
Broadband brings the internet connection to your router. Wi-Fi carries the connection wirelessly around your home. A problem with either can make an online task feel slow, but the next step can be quite different.
Start with the pattern
Does one device struggle or all of them? Does the connection work near the router but fail upstairs? Write down the rooms, devices and times involved. If only one website fails, check whether other sites or applications still work.
Compare near the router and further away
Try the same task on the same device close to the router and in the problem room. A clear change can point towards wireless coverage. If a suitable computer and connection are available, a wired comparison can help separate wireless performance from the incoming service.
Check the provider’s service information
If several devices fail close to the router, check the provider’s service status and the equipment lights against its instructions. The provider may need to investigate the line. Do not factory-reset equipment or disconnect fixed cabling unless you understand the consequences and have the provider’s instructions.
A single speed result is only one clue
Results vary with the device, connection method, other activity and test service. Note how you tested and compare under similar conditions. Avoid buying a new router or a booster based on one result alone.
Choose the relevant next step
We can discuss broadband and router setup or home Wi-Fi improvements. For room coverage, also read why Wi-Fi can be poor upstairs. Request a callback if you would like help working through the symptoms.