Help when your computer is not working as it should
A laptop that will not start needs a different approach from a PC that has gradually become slow. Tell us the symptoms, make and model, and what happened before the problem appeared. We can discuss an appropriate assessment and the next steps.
- PCs and laptops that are slow, freeze or show errors.
- Startup, charging and unexpected shutdown problems.
- Screen, keyboard, battery and other hardware faults to assess.
- Storage or memory upgrades where the model supports them.
- Software problems and help setting up a replacement computer.
Repair or replace?
The right answer depends on the fault, condition, software support and what you use the machine for. We discuss the work and any parts before proceeding. Some repairs depend on parts availability or may not be economical; we will explain the options.
Read our guide: is my laptop worth repairing?
Your files matter
Tell us about important files and your latest backup before work starts. Avoid resetting or erasing a computer when those files are not safely copied elsewhere. Recovery cannot be assumed when a drive is damaged.
Our guide to preparing for computer support explains what information is useful and how to protect your privacy.
Other problems can look like a faulty computer
If the issue only affects online activity, the connection may need checking too. See home Wi-Fi improvements and our wider home computer support.
Local help across Cheshire and surrounding areas
We help home users across Cheshire, Shropshire, Staffordshire and Denbighshire, including Crewe, Nantwich, Stoke-on-Trent, Whitchurch, Winsford, Tarporley, Wrexham and Market Drayton. Tell us your location when you enquire so we can discuss an appropriate visit or remote support.
Discuss your problem and get a quote
Call 01270 295210 or request a callback. We are open every day, 8am–6pm. We discuss the proposed work, parts and any travel costs before work starts.