Home computing guide
A slow laptop does not automatically need replacing. A computer that will not start needs a different conversation from one that works but feels sluggish. The useful first step is finding out what is causing the problem.
Describe the fault before choosing a solution
Does it power on? Does an error appear? Is it slow in every application or just one? Tell us the make, model and what changed before the problem started. A photograph of an error can be useful, provided it does not show passwords or private information.
Look at the whole computer
Consider its physical condition, battery, screen, available storage and the applications you need. Check whether its operating system and essential software can still receive appropriate support. A possible upgrade should be checked against the specific model.
Compare the proposed repair with your needs
Once the likely fault is understood, ask what the work and any parts would involve. Compare that with a suitable replacement and the work needed to set it up and move your files. There is no single percentage or age rule that suits every laptop.
Keep your files in the conversation
Tell us which photos, documents and accounts matter and whether you have a current backup. Do not erase or reset a machine simply to see if it helps when important files are not safely copied elsewhere.
For general slow-performance checks, Microsoft explains how low available storage can affect Windows. Read the options carefully before removing files.
Read about PC and laptop repairs or request a callback to discuss the symptoms.